Store / Plugin support
Customer support
Plugin Support
Help from the developers who build the Raffle Ticket Generator. We answer Monday to Friday, 8am to 5pm Eastern, from Florida.
How Support Works
We answer tickets as soon as we can, usually the same business day and at the latest the next one.
Tickets go to our developers in a queue. They are also writing code, so they work through tickets during the day. Please open one ticket per issue. Several tickets about the same problem split the conversation and slow the answer down.
Follow the upgrade steps, then open WPRaffle, Repair Tables and run Database Check.
Before You Open a Ticket
- Check the documentation for your edition. Most setup questions are answered there with screenshots.
- Test on a staging copy of your site, never on a live raffle.
- If something looks wrong on the front end, switch to the Storefront theme on your staging site. If the problem goes away, it is a theme conflict, and we cannot support third-party themes.
- For other conflicts, turn plugins off one at a time until the problem stops.
We are happy to help with our plugin, but we cannot build or debug the rest of your site for free. If you need development help, ask us for a quote.
Open a Support Ticket
We cannot use two-factor authentication, because different developers may work on your ticket. Please create a temporary admin user for us.